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  2. Returns of equipment

Ticket of return

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Kliknij tutaj aby go sprawdzić:"}]},{"type":"paragraph","attrs":{"localId":"fa67a0f2-9aa0-4efd-8fb8-acd00b21212c"},"content":[{"type":"text","text":"N-Color - Ustawienia konta","marks":[{"type":"link","attrs":{"href":"https://ncolor.novol.com/profile"}}]}]},{"type":"heading","attrs":{"level":5,"localId":"13e6f5ea-8da7-4bad-92c1-1312748dcfac"},"content":[{"type":"text","text":" "}]}]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":235},"layout":"default","localId":"82261bfc-7811-40e1-a6cb-5647fc0bfd1e"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"5831a82e-7251-4bc1-8f34-faf6803c11dd"},"content":[{"type":"text","text":"Podanie numeru zlecenia pozwoli nam znacznie przyspieszyć procesowanie Twojego zwrotu"}]}]},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":250},"layout":"default","localId":"ee99d86f-076a-4e01-89d3-7c053fe78292"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":4,"localId":"8a504a03-b75f-4522-9ef3-f681cd516932"},"content":[{"type":"text","text":"Drukarki należy zwracać wraz z zestawem mieszalnikowym do magazynu NOVOL"}]}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1,"localId":"de90c15a-54d6-49ba-afe3-2cf88343066e"},"content":[{"type":"text","text":"Spektrofotometr MA5-C"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":229},"layout":"default","localId":"5132d804-0dd4-4cd6-872e-e5102b825600"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":231},"layout":"default","localId":"c7a4830f-3740-4ed8-8a80-15a405a223d3"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"d9430e85-9d96-4b3a-b9b8-4ba77ab03905"},"content":[{"type":"text","text":"Numer seryjny znajdujący się na odwrocie płytki kalibracyjnej "},{"type":"text","text":"MUSI ","marks":[{"type":"strong"}]},{"type":"text","text":"być zgodny z numerem seryjnym zwracanego urządzenia."},{"type":"hardBreak"},{"type":"text","text":"W przeciwnym wypadku nie będziemy mogli przyjąć Twojego zwrotu a paczka zostanie odesłana do nadawcy."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":252},"layout":"default","localId":"5afbb253-bbfa-4b9e-8c93-0426a51bf830"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":1,"localId":"b1e793b8-d08c-4e19-aa56-579383fc7e9e"},"content":[{"type":"text","text":"Spektrofotometr MA3"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":219},"layout":"default","localId":"481c2c05-5363-475e-b01c-63ad2964ad9c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":221},"layout":"default","localId":"692e89de-0afc-40e1-9187-e6a73828a7b5"}},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","attrs":{"localId":"1b18125c-13ef-4e75-aec1-e7d2a5a375e8"},"content":[{"type":"text","text":"Numer seryjny znajdujący się na odwrocie płytki kalibracyjnej "},{"type":"text","text":"MUSI ","marks":[{"type":"strong"}]},{"type":"text","text":"być zgodny z numerem seryjnym zwracanego urządzenia."},{"type":"hardBreak"},{"type":"text","text":"W przeciwnym wypadku nie będziemy mogli przyjąć Twojego zwrotu a paczka zostanie odesłana do nadawcy."}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":253},"layout":"default","localId":"f9bc8ae2-320b-4129-afdf-1aa440f4b5c9"}}]},{"version":1,"type":"doc","content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":228},"layout":"default","localId":"2243ad7e-2fab-49b6-af1e-e709c1456b19"}},{"type":"rule"},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"9b8a39c4-4301-4a4c-afe2-0d1c7668aab1"},"content":[{"type":"text","text":"Wysłanie Zdjęć/Dokumentów związanych z zgłoszeniem pozwoli nam szybciej obsłużyć ten zwrot.. 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