Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"9a892d8487881953c5efd6be8b1dfad6c8f7f7df_lout","branding":{"id":"4","key":"zs","name":"Returns of equipment","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6b0fe5a-562b-4190-86cb-bc8444ae94d7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2YjBmZTVhLTU2MmItNDE5MC04NmNiLWJjODQ0NGFlOTRkNyI6WyJyZWFkIl19LCJleHAiOjE3ODkxNjQ5MzAsIm5iZiI6MTc4OTE2NDMzMH0.80yr96W95cOUYSQMHqbdn03aU4cR4zNsqjGxUkIiHJg&client=1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a&mode=fit","logoId":"d6b0fe5a-562b-4190-86cb-bc8444ae94d7","isLogoAvailable":true,"helpCenterTitle":"Welcome in NOVOL help center","sharedPortalName":"Help center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witaj w centrum pomocy NOVOL","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать в Справочный центр NOVOL","sharedPortalName":"Центр помощи","localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"de-DE":{"helpCenterTitle":"Willkommen im NOVOL-Hilfezentrum","sharedPortalName":"NOVOL-Hilfezentrum","localeDisplayName":"German (Germany)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de ayuda de NOVOL","sharedPortalName":"Centro de asistencia","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"en-GB":{"helpCenterTitle":"Welcome in NOVOL help center","sharedPortalName":"Help center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pl-PL","userLanguageTag":"en-US","portalThemeColor":"#d81c0a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a68933e3-90df-4ba3-9f6e-60f3c10b1ae9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2ODkzM2UzLTkwZGYtNGJhMy05ZjZlLTYwZjNjMTBiMWFlOSI6WyJyZWFkIl19LCJleHAiOjE3ODkxNjQ5MzAsIm5iZiI6MTc4OTE2NDMzMH0.1AtebjZX1sEI5YxJnURIUuB3fjMm8-LEluUvAlxvkSk&client=1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a&height=300&mode=fit","bannerMediaApiFileId":"a68933e3-90df-4ba3-9f6e-60f3c10b1ae9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"zs","projectId":10004,"serviceDeskId":4,"name":"Returns of equipment","description":"<p>Hello, you can request the return of your equipment using the options available.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"10319","name":"Report a new repair","descriptionHtml":"","callToAction":"Report a new repair","introHtml":"<p>Report the need for equipment repair (send to NOVOL service)</p>","icon":10789,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10789","groups":[5],"key":""},{"id":"10021","name":"Ticket of return","descriptionHtml":"","callToAction":"Ticket of return","introHtml":"<p>Send an issue indicating that the equipment should be returned, for example, if the cooperation ends or if you simply do not need it</p>","icon":10782,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10782","groups":[5],"key":""}],"reqGroups":[{"id":5,"name":"General"}],"orderMapping":{"4":[10021],"5":[10319,10021]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Polish (Poland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTg3NDI2OTc4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODkxNjU1MzAsIm5iZiI6MTc4OTE2NDMzMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.IQUMX2lUdDXSZHuYB87l6j5Jk1PcSb-5bfuK92ag4tw","targetCollection":"upload-user-collection-874269786","endpointUrl":"https://api.media.atlassian.com","clientId":"1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a","tokenDurationInMins":20}},"reqCreate":{"id":10021,"projectId":10004,"issueType":{"id":"10021","name":"Zgłoszenie zwrotu"},"form":{"name":"Ticket of return","descriptionHtml":"","callToAction":"Ticket of return","intro":"<p>Send an issue indicating that the equipment should be returned, for example, if the cooperation ends or if you simply do not need it</p>","instructions":"","icon":10782,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10782","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"your company name","description":"Please provide the name of the company, the same one that appears on the mixing agreement with NOVOL Sp. z o.o.","descriptionHtml":"<p>Please provide the name of the company, the same one that appears on the mixing agreement with NOVOL Sp. z o.o.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10188","fieldConfigId":"10327","label":"Licencja spektro","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10418","label":"W zestawie","selected":false,"children":[]},{"value":"10419","label":"Brak","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10532","fieldConfigId":"10833","label":"Skład","description":"Informacja o składzie SAP na którym aktualnie znajdują się urządzenia powiązane ze zgłoszeniem","descriptionHtml":"<p>Informacja o składzie SAP na którym aktualnie znajdują się urządzenia powiązane ze zgłoszeniem</p>","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10727","label":"SKZK","selected":false,"children":[]},{"value":"10728","label":"SKKM","selected":false,"children":[]},{"value":"10729","label":"SKSK","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10765","fieldConfigId":"11100","label":"Pełny adres klienta","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/10021","calendarParams":{"firstDay":0,"date":"2026-09-12T00:05:31+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTg3NDI2OTc4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODkxNjU1MzEsIm5iZiI6MTc4OTE2NDMzMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mPjlUnQWtFjXNznEIWx5pgOKcTlZEaqo-dI-jSllLWA","targetCollection":"upload-user-collection-874269786","endpointUrl":"https://api.media.atlassian.com","clientId":"1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8191120820504522,"updated":"2026-06-02T11:00:57.515087737Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10021],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":8191120820504522,"name":"Reporting a new return","submit":{"lock":false,"pdf":true},"primaryLocale":"pl-PL","translatedLocale":"en-GB","templateFormUuid":"4b32a6c0-84d8-4859-a17e-8448cac28e09"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"After submitting this form, you will receive an email with a unique return number, "},{"type":"text","text":"which must be placed on the package/box. ","marks":[{"type":"strong"}]}],"attrs":{"localId":"122882bb-916d-4f57-9341-2a83c758f85c"}},{"type":"paragraph","content":[{"type":"text","text":"It has the format: "},{"type":"text","text":"ZS-123","marks":[{"type":"code"}]},{"type":"text","text":" ."}],"attrs":{"localId":"b0888148-d514-4607-91cf-bc3f493068ca"}},{"type":"paragraph","content":[{"type":"text","text":"This will allow us to quickly identify the package and accept the return."}],"attrs":{"localId":"e823cafd-ddc2-4b2b-a760-c06ea8b94c0d"}},{"type":"rule"},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8cae69d3-0698-437a-b64b-cdf8a7f324b6","parameters":{"id":281},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dc589f9b-9930-49cd-81a6-8a178d80b999","parameters":{"id":284},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9f6bbfe2-8c8d-480e-9371-854edc021d9b","parameters":{"id":285},"layout":"default"}},{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"cef11612-d6ca-43da-b96d-42fa1275b364","parameters":{"id":289},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c44a2ec4-2e72-4a7b-9a1b-4c2d3184b233","parameters":{"id":290},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"231f16b1-f5f8-41e1-b561-43df57513824","parameters":{"id":272},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2b8575d5-9084-40e9-aded-d0c077fb595c","parameters":{"id":270},"layout":"default"}},{"type":"panel","content":[{"type":"heading","attrs":{"level":5,"localId":"13e6f5ea-8da7-4bad-92c1-1312748dcfac"},"content":[{"type":"text","text":"You will find it in the upper right corner of the CarColor2Fx program, or it is the login assigned to the N-color workshop. Click here to check it:"}]}],"attrs":{"panelType":"info"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"N-Color - Ustawienia konta","marks":[{"type":"link","attrs":{"href":"https://ncolor.novol.com/profile"}}]}],"attrs":{"localId":"261cf01f-31b5-47e5-b7d0-a65cb621c3dc"}}],"attrs":{"panelType":"info"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"82261bfc-7811-40e1-a6cb-5647fc0bfd1e","parameters":{"id":235},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Providing your order number will allow us to significantly speed up the processing of your return."}],"attrs":{"localId":"5831a82e-7251-4bc1-8f34-faf6803c11dd"}}],"attrs":{"panelType":"warning"}},{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"ee99d86f-076a-4e01-89d3-7c053fe78292","parameters":{"id":250},"layout":"default"}},{"type":"panel","content":[{"type":"heading","attrs":{"level":4,"localId":"8a504a03-b75f-4522-9ef3-f681cd516932"},"content":[{"type":"text","text":"Printers should be returned together with the mixing kit to the NOVOL warehouse."}]}],"attrs":{"panelType":"info"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"heading","attrs":{"level":1,"localId":"de90c15a-54d6-49ba-afe3-2cf88343066e"},"content":[{"type":"text","text":"MA5-C Spectrophotometer"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5132d804-0dd4-4cd6-872e-e5102b825600","parameters":{"id":229},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c7a4830f-3740-4ed8-8a80-15a405a223d3","parameters":{"id":231},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"The serial number on the back of the calibration plate "},{"type":"text","text":"MUST","marks":[{"type":"strong"}]},{"type":"text","text":" match the serial number of the returned device."},{"type":"hardBreak"},{"type":"text","text":"Otherwise, we will not be able to accept your return and the parcel will be sent back to the sender."}],"attrs":{"localId":"d9430e85-9d96-4b3a-b9b8-4ba77ab03905"}}],"attrs":{"panelType":"warning"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5afbb253-bbfa-4b9e-8c93-0426a51bf830","parameters":{"id":252},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"paragraph"},{"type":"heading","attrs":{"level":1,"localId":"b1e793b8-d08c-4e19-aa56-579383fc7e9e"},"content":[{"type":"text","text":"MA3 spectrophotometer"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"481c2c05-5363-475e-b01c-63ad2964ad9c","parameters":{"id":219},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"692e89de-0afc-40e1-9187-e6a73828a7b5","parameters":{"id":221},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"The serial number on the back of the calibration plate MUST match the serial number of the returned device."},{"type":"hardBreak"},{"type":"text","text":"Otherwise, we will not be able to accept your return and the parcel will be sent back to the sender."}],"attrs":{"localId":"1b18125c-13ef-4e75-aec1-e7d2a5a375e8"}}],"attrs":{"panelType":"warning"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f9bc8ae2-320b-4129-afdf-1aa440f4b5c9","parameters":{"id":253},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2243ad7e-2fab-49b6-af1e-e709c1456b19","parameters":{"id":228},"layout":"default"}},{"type":"rule"},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Sending photos/documents related to your claim will enable us to process your refund more quickly. "}],"attrs":{"localId":"9b8a39c4-4301-4a4c-afe2-0d1c7668aab1"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"953474c8-63bf-4596-867e-116f8591c195","parameters":{"id":248},"layout":"default"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"24257119-490a-446c-a491-04025e134497"},"content":[{"type":"text","text":"If you encounter any issues with creating a return or require assistance, please send us a message: "},{"type":"text","text":"cc.support@novol.com","marks":[{"type":"link","attrs":{"href":"mailto:cc.support@novol.com"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Remember to include the "},{"type":"text","text":"name of the company","marks":[{"type":"strong"}]},{"type":"text","text":" you are contacting us on behalf of, your "},{"type":"text","text":"telephone number,","marks":[{"type":"strong"}]},{"type":"text","text":" and a detailed"},{"type":"text","text":" description of your problem in your email.","marks":[{"type":"strong"}]}],"attrs":{"localId":"771d7324-5b07-4908-9f9a-1ae559b5746b"}},{"type":"paragraph"}]}],"conditions":{"220":{"i":{"co":{"cIds":{"250":["10234"]}}},"o":{"sIds":["3"]},"t":"sh"},"222":{"i":{"co":{"cIds":{"219":["10710"]}}},"o":{"sIds":["4"]},"t":"sh"},"233":{"i":{"co":{"cIds":{"229":["10713"]}}},"o":{"sIds":["2"]},"t":"sh"},"230":{"i":{"co":{"cIds":{"250":["10715"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"name":"Spektrofotometr MA3","conditions":["222"]},"5":{"conditions":[]},"1":{"conditions":["230"]},"2":{"conditions":["233"]},"3":{"conditions":["220"]}},"questions":{"284":{"type":"ts","label":"Miasto","description":"","validation":{"rq":true},"jiraField":"customfield_10467","questionKey":"city-1-1-1-1-1"},"250":{"type":"cm","label":"Computer kit components shipped","description":"Select one or more items","validation":{"rq":true,"mns":1},"jiraField":"customfield_10106","questionKey":""},"253":{"type":"ts","label":"Calibration plate serial number","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10438","questionKey":""},"231":{"type":"ts","label":"Serial number of the MA5-C spectrophotometer","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10444","questionKey":""},"281":{"type":"ts","label":"Kraj","description":"","validation":{"rq":true,"mnc":1},"defaultAnswer":{"text":"PL"},"questionKey":"country-1-1-1-1"},"289":{"type":"ts","label":"Ulica","description":"","validation":{"rq":true},"jiraField":"customfield_10470","questionKey":"street-1-1-1-1-1-1-1-1"},"235":{"type":"ts","label":"Order number","description":"In the 9XXXXXXX format","validation":{"rq":false,"mnc":8,"mxc":8,"rgx":{"p":"9\\d{7}","m":"The number must be in the format 9XXXXXXX"}},"jiraField":"customfield_10053","questionKey":""},"272":{"type":"ts","label":"NIP / VAT ID","description":"","validation":{"rq":true},"jiraField":"customfield_10468","questionKey":"nip-1-1"},"229":{"type":"cm","label":"Returned components of the MA5-C spectrophotometer","description":"","validation":{"rq":true,"mns":2,"ch":"10713"},"jiraField":"customfield_10442","defaultAnswer":{"choices":["10713","10714"]},"questionKey":""},"228":{"type":"rt","label":"Additional comments","description":"Is there anything else you would like to tell us? Please describe it here:","validation":{"rq":false,"mxc":1000},"jiraField":"customfield_10111","questionKey":""},"270":{"type":"ts","label":"Login użytkownika","description":"Zaczyna się od oznaczenia kraju i kończy 6 cyframi ","validation":{"rq":false},"jiraField":"customfield_10565","questionKey":"login-1"},"285":{"type":"ts","label":"Kod pocztowy","description":"","validation":{"rq":true,"mnc":2,"mxc":10},"jiraField":"customfield_10471","questionKey":"post_code-1-1-1-1-1-1"},"248":{"type":"at","label":"Add optional attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"219":{"type":"cm","label":"Returned MA3 spectrophotometer components","description":"Please indicate which components of the MA3 spectrophotometer kit you are sending.","validation":{"rq":true,"mns":3},"jiraField":"customfield_10441","defaultAnswer":{"choices":["10710","10711","10712"]},"questionKey":""},"252":{"type":"ts","label":"Serial number of the MA5-C calibration plate","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10443","questionKey":""},"290":{"type":"ts","label":"Numer domu/lokalu","description":"","validation":{"rq":true},"jiraField":"customfield_10469","questionKey":"house-2-1-1-1-1-1"},"221":{"type":"ts","label":"Serial number of the spectrophotometer","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10121","questionKey":""}}},"uuid":"4b32a6c0-84d8-4859-a17e-8448cac28e09"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8191120820504522,"updated":"2026-06-02T11:00:57.515087737Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10021],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":8191120820504522,"name":"Reporting a new return","submit":{"lock":false,"pdf":true},"primaryLocale":"pl-PL","translatedLocale":"en-GB","templateFormUuid":"4b32a6c0-84d8-4859-a17e-8448cac28e09"},"layout":[{"type":"doc","version":1,"content":[{"type":"paragraph","content":[{"type":"text","text":"After submitting this form, you will receive an email with a unique return number, "},{"type":"text","text":"which must be placed on the package/box. ","marks":[{"type":"strong"}]}],"attrs":{"localId":"122882bb-916d-4f57-9341-2a83c758f85c"}},{"type":"paragraph","content":[{"type":"text","text":"It has the format: "},{"type":"text","text":"ZS-123","marks":[{"type":"code"}]},{"type":"text","text":" ."}],"attrs":{"localId":"b0888148-d514-4607-91cf-bc3f493068ca"}},{"type":"paragraph","content":[{"type":"text","text":"This will allow us to quickly identify the package and accept the return."}],"attrs":{"localId":"e823cafd-ddc2-4b2b-a760-c06ea8b94c0d"}},{"type":"rule"},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"8cae69d3-0698-437a-b64b-cdf8a7f324b6","parameters":{"id":281},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"dc589f9b-9930-49cd-81a6-8a178d80b999","parameters":{"id":284},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"9f6bbfe2-8c8d-480e-9371-854edc021d9b","parameters":{"id":285},"layout":"default"}},{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"cef11612-d6ca-43da-b96d-42fa1275b364","parameters":{"id":289},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c44a2ec4-2e72-4a7b-9a1b-4c2d3184b233","parameters":{"id":290},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"231f16b1-f5f8-41e1-b561-43df57513824","parameters":{"id":272},"layout":"default"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2b8575d5-9084-40e9-aded-d0c077fb595c","parameters":{"id":270},"layout":"default"}},{"type":"panel","content":[{"type":"heading","attrs":{"level":5,"localId":"13e6f5ea-8da7-4bad-92c1-1312748dcfac"},"content":[{"type":"text","text":"You will find it in the upper right corner of the CarColor2Fx program, or it is the login assigned to the N-color workshop. Click here to check it:"}]}],"attrs":{"panelType":"info"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"N-Color - Ustawienia konta","marks":[{"type":"link","attrs":{"href":"https://ncolor.novol.com/profile"}}]}],"attrs":{"localId":"261cf01f-31b5-47e5-b7d0-a65cb621c3dc"}}],"attrs":{"panelType":"info"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"82261bfc-7811-40e1-a6cb-5647fc0bfd1e","parameters":{"id":235},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Providing your order number will allow us to significantly speed up the processing of your return."}],"attrs":{"localId":"5831a82e-7251-4bc1-8f34-faf6803c11dd"}}],"attrs":{"panelType":"warning"}},{"type":"paragraph"}]},{"type":"layoutColumn","attrs":{"width":66.66},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"ee99d86f-076a-4e01-89d3-7c053fe78292","parameters":{"id":250},"layout":"default"}},{"type":"panel","content":[{"type":"heading","attrs":{"level":4,"localId":"8a504a03-b75f-4522-9ef3-f681cd516932"},"content":[{"type":"text","text":"Printers should be returned together with the mixing kit to the NOVOL warehouse."}]}],"attrs":{"panelType":"info"}}]}]}]},{"type":"doc","version":1,"content":[{"type":"heading","attrs":{"level":1,"localId":"de90c15a-54d6-49ba-afe3-2cf88343066e"},"content":[{"type":"text","text":"MA5-C Spectrophotometer"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5132d804-0dd4-4cd6-872e-e5102b825600","parameters":{"id":229},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"c7a4830f-3740-4ed8-8a80-15a405a223d3","parameters":{"id":231},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"The serial number on the back of the calibration plate "},{"type":"text","text":"MUST","marks":[{"type":"strong"}]},{"type":"text","text":" match the serial number of the returned device."},{"type":"hardBreak"},{"type":"text","text":"Otherwise, we will not be able to accept your return and the parcel will be sent back to the sender."}],"attrs":{"localId":"d9430e85-9d96-4b3a-b9b8-4ba77ab03905"}}],"attrs":{"panelType":"warning"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"5afbb253-bbfa-4b9e-8c93-0426a51bf830","parameters":{"id":252},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"paragraph"},{"type":"heading","attrs":{"level":1,"localId":"b1e793b8-d08c-4e19-aa56-579383fc7e9e"},"content":[{"type":"text","text":"MA3 spectrophotometer"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"481c2c05-5363-475e-b01c-63ad2964ad9c","parameters":{"id":219},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"692e89de-0afc-40e1-9187-e6a73828a7b5","parameters":{"id":221},"layout":"default"}},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"The serial number on the back of the calibration plate MUST match the serial number of the returned device."},{"type":"hardBreak"},{"type":"text","text":"Otherwise, we will not be able to accept your return and the parcel will be sent back to the sender."}],"attrs":{"localId":"1b18125c-13ef-4e75-aec1-e7d2a5a375e8"}}],"attrs":{"panelType":"warning"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"f9bc8ae2-320b-4129-afdf-1aa440f4b5c9","parameters":{"id":253},"layout":"default"}}]},{"type":"doc","version":1,"content":[{"type":"rule"},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"2243ad7e-2fab-49b6-af1e-e709c1456b19","parameters":{"id":228},"layout":"default"}},{"type":"rule"},{"type":"panel","content":[{"type":"paragraph","content":[{"type":"text","text":"Sending photos/documents related to your claim will enable us to process your refund more quickly. "}],"attrs":{"localId":"9b8a39c4-4301-4a4c-afe2-0d1c7668aab1"}}],"attrs":{"panelType":"info"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"953474c8-63bf-4596-867e-116f8591c195","parameters":{"id":248},"layout":"default"}},{"type":"rule"},{"type":"heading","attrs":{"level":2,"localId":"24257119-490a-446c-a491-04025e134497"},"content":[{"type":"text","text":"If you encounter any issues with creating a return or require assistance, please send us a message: "},{"type":"text","text":"cc.support@novol.com","marks":[{"type":"link","attrs":{"href":"mailto:cc.support@novol.com"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"Remember to include the "},{"type":"text","text":"name of the company","marks":[{"type":"strong"}]},{"type":"text","text":" you are contacting us on behalf of, your "},{"type":"text","text":"telephone number,","marks":[{"type":"strong"}]},{"type":"text","text":" and a detailed"},{"type":"text","text":" description of your problem in your email.","marks":[{"type":"strong"}]}],"attrs":{"localId":"771d7324-5b07-4908-9f9a-1ae559b5746b"}},{"type":"paragraph"}]}],"conditions":{"220":{"i":{"co":{"cIds":{"250":["10234"]}}},"o":{"sIds":["3"]},"t":"sh"},"222":{"i":{"co":{"cIds":{"219":["10710"]}}},"o":{"sIds":["4"]},"t":"sh"},"233":{"i":{"co":{"cIds":{"229":["10713"]}}},"o":{"sIds":["2"]},"t":"sh"},"230":{"i":{"co":{"cIds":{"250":["10715"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"4":{"name":"Spektrofotometr MA3","conditions":["222"]},"5":{"conditions":[]},"1":{"conditions":["230"]},"2":{"conditions":["233"]},"3":{"conditions":["220"]}},"questions":{"284":{"type":"ts","label":"Miasto","description":"","validation":{"rq":true},"jiraField":"customfield_10467","questionKey":"city-1-1-1-1-1"},"250":{"type":"cm","label":"Computer kit components shipped","description":"Select one or more items","validation":{"rq":true,"mns":1},"jiraField":"customfield_10106","questionKey":""},"253":{"type":"ts","label":"Calibration plate serial number","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10438","questionKey":""},"231":{"type":"ts","label":"Serial number of the MA5-C spectrophotometer","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10444","questionKey":""},"281":{"type":"ts","label":"Kraj","description":"","validation":{"rq":true,"mnc":1},"defaultAnswer":{"text":"PL"},"questionKey":"country-1-1-1-1"},"289":{"type":"ts","label":"Ulica","description":"","validation":{"rq":true},"jiraField":"customfield_10470","questionKey":"street-1-1-1-1-1-1-1-1"},"235":{"type":"ts","label":"Order number","description":"In the 9XXXXXXX format","validation":{"rq":false,"mnc":8,"mxc":8,"rgx":{"p":"9\\d{7}","m":"The number must be in the format 9XXXXXXX"}},"jiraField":"customfield_10053","questionKey":""},"272":{"type":"ts","label":"NIP / VAT ID","description":"","validation":{"rq":true},"jiraField":"customfield_10468","questionKey":"nip-1-1"},"229":{"type":"cm","label":"Returned components of the MA5-C spectrophotometer","description":"","validation":{"rq":true,"mns":2,"ch":"10713"},"jiraField":"customfield_10442","defaultAnswer":{"choices":["10713","10714"]},"questionKey":""},"228":{"type":"rt","label":"Additional comments","description":"Is there anything else you would like to tell us? Please describe it here:","validation":{"rq":false,"mxc":1000},"jiraField":"customfield_10111","questionKey":""},"270":{"type":"ts","label":"Login użytkownika","description":"Zaczyna się od oznaczenia kraju i kończy 6 cyframi ","validation":{"rq":false},"jiraField":"customfield_10565","questionKey":"login-1"},"285":{"type":"ts","label":"Kod pocztowy","description":"","validation":{"rq":true,"mnc":2,"mxc":10},"jiraField":"customfield_10471","questionKey":"post_code-1-1-1-1-1-1"},"248":{"type":"at","label":"Add optional attachments","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"219":{"type":"cm","label":"Returned MA3 spectrophotometer components","description":"Please indicate which components of the MA3 spectrophotometer kit you are sending.","validation":{"rq":true,"mns":3},"jiraField":"customfield_10441","defaultAnswer":{"choices":["10710","10711","10712"]},"questionKey":""},"252":{"type":"ts","label":"Serial number of the MA5-C calibration plate","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10443","questionKey":""},"290":{"type":"ts","label":"Numer domu/lokalu","description":"","validation":{"rq":true},"jiraField":"customfield_10469","questionKey":"house-2-1-1-1-1-1"},"221":{"type":"ts","label":"Serial number of the spectrophotometer","description":"","validation":{"rq":true,"mnc":1},"jiraField":"customfield_10121","questionKey":""}}},"uuid":"4b32a6c0-84d8-4859-a17e-8448cac28e09"},"linkedJiraFields":["customfield_10470","customfield_10471","customfield_10053","customfield_10121","customfield_10111","customfield_10441","customfield_10442","customfield_10443","customfield_10565","customfield_10444","customfield_10467","customfield_10468","customfield_10106","customfield_10469","customfield_10438"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}