Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"1506968919166d3925ea529b943122030369bc10_lout","branding":{"id":"3","key":"support","name":"Software support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de983c","headerLinkHoverBGColor":"#de983c","headerBadgeColor":"#de983c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d6b0fe5a-562b-4190-86cb-bc8444ae94d7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ2YjBmZTVhLTU2MmItNDE5MC04NmNiLWJjODQ0NGFlOTRkNyI6WyJyZWFkIl19LCJleHAiOjE3NjkyNzM1OTcsIm5iZiI6MTc2OTI3Mjk5N30.odicb7t4bc4v9x2YImt1GGtjHETu50wdBFvbwzln24s&client=1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a&mode=fit","logoId":"d6b0fe5a-562b-4190-86cb-bc8444ae94d7","isLogoAvailable":true,"helpCenterTitle":"Welcome in NOVOL help center","sharedPortalName":"Help center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"pl-PL":{"helpCenterTitle":"Witaj w centrum pomocy NOVOL","sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"ru-RU":{"helpCenterTitle":"Добро пожаловать в Справочный центр NOVOL","sharedPortalName":"Центр помощи","localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"es-ES":{"helpCenterTitle":"Bienvenido al centro de ayuda de NOVOL","sharedPortalName":"Centro de asistencia","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome in NOVOL help center","sharedPortalName":"Help center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"pl-PL","userLanguageTag":"en-US","portalThemeColor":"#d81c0a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a68933e3-90df-4ba3-9f6e-60f3c10b1ae9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE2ODkzM2UzLTkwZGYtNGJhMy05ZjZlLTYwZjNjMTBiMWFlOSI6WyJyZWFkIl19LCJleHAiOjE3NjkyNzM1OTcsIm5iZiI6MTc2OTI3Mjk5N30.PpbHTf7ynizUZ9_dJYmSElsXJGmtHH-MRD0wQUAlYvQ&client=1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a&height=300&mode=fit","bannerMediaApiFileId":"a68933e3-90df-4ba3-9f6e-60f3c10b1ae9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"support","projectId":10003,"serviceDeskId":3,"name":"Software support","description":"<p>Create a ticket here to receive assistance with the N-color and CarColor2FX software.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"10016","name":"CarColor2FX - Technical support","descriptionHtml":"","callToAction":"CarColor2FX - Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""},{"id":"10019","name":"CarColor2FX - Suggest a new feature / improvement","descriptionHtml":"","callToAction":"CarColor2FX - Suggest a new feature / improvement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10322,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[3],"key":""},{"id":"10018","name":"CarColor2FX - Report a bug","descriptionHtml":"<p>Please try to describe your issue as detailed as possible. If that's possible send us steps you made so we can recreate the issue on our side.</p>","callToAction":"CarColor2FX - Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10303,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[3],"key":""},{"id":"10144","name":"N-color - Technical support","descriptionHtml":"","callToAction":"N-color - Technical support","introHtml":"","icon":10321,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[27],"key":""},{"id":"10145","name":"N-color - Suggest new feature/improvement","descriptionHtml":"","callToAction":"N-color - Suggest new feature/improvement","introHtml":"","icon":10322,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[27],"key":""},{"id":"10143","name":"N-color - Report error","descriptionHtml":"","callToAction":"N-color - Report error","introHtml":"","icon":10303,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[27],"key":""}],"reqGroups":[{"id":3,"name":"CarColor2FX"},{"id":27,"name":"N-color"}],"orderMapping":{"3":[10016,10018,10019],"25":[10018],"26":[10016],"27":[10144,10145,10143]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a942c132-5080-3f3c-8266-bd4ce4f759e4","appLinkName":"System Confluence","appLinkUrl":"https://novol.atlassian.net/wiki","spaceKey":"PBW","spaceName":"Publiczna baza wiedzy","spaceUrl":"https://novol.atlassian.net/wiki/spaces/PBW","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://novol.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Polish (Poland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyNzQxOTcsIm5iZiI6MTc2OTI3Mjk5NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.M7BYz1c1gQITYVJGZUG5zZ0Rb0fx49a3399lxL9QzCk","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10144,"projectId":10003,"issueType":{"id":"10144","name":"N-color - Wsparcie techniczne"},"form":{"name":"N-color - Technical support","descriptionHtml":"","callToAction":"N-color - Technical support","intro":"","instructions":"","icon":10321,"iconUrl":"https://novol.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10104","fieldConfigId":"10231","label":"User login or email from N-color portal","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10367","fieldConfigId":"10668","label":"Numer telefonu","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10070","fieldConfigId":"10193","label":"Remote assistance - TeamViewer session code","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10262","fieldConfigId":"10424","label":"Linia","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10621","label":"L1 - DOSK Helpdesk","selected":false,"children":[]},{"value":"10622","label":"L2 - DOSK Deweloperzy","selected":false,"children":[]},{"value":"10623","label":"L3 - AppVerk","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10139","fieldConfigId":"10266","label":"Kraj","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10298","label":"Armenia","selected":false,"children":[]},{"value":"10268","label":"Wielka Brytania","selected":false,"children":[]},{"value":"10269","label":"Polska","selected":false,"children":[]},{"value":"10270","label":"Niemcy","selected":false,"children":[]},{"value":"10271","label":"Rosja","selected":false,"children":[]},{"value":"10413","label":"Belgia","selected":false,"children":[]},{"value":"10286","label":"Białoruś","selected":false,"children":[]},{"value":"10300","label":"Bułgaria","selected":false,"children":[]},{"value":"10272","label":"Francja","selected":false,"children":[]},{"value":"10273","label":"Hiszpania","selected":false,"children":[]},{"value":"10628","label":"Holandia","selected":false,"children":[]},{"value":"10274","label":"Grecja","selected":false,"children":[]},{"value":"10275","label":"Ukraina","selected":false,"children":[]},{"value":"10276","label":"Czechy","selected":false,"children":[]},{"value":"10280","label":"Litwa","selected":false,"children":[]},{"value":"10281","label":"Łotwa","selected":false,"children":[]},{"value":"10282","label":"Bośnia i Hercegowina","selected":false,"children":[]},{"value":"10283","label":"Chorwacja","selected":false,"children":[]},{"value":"10291","label":"Chiny","selected":false,"children":[]},{"value":"10297","label":"Włochy","selected":false,"children":[]},{"value":"10301","label":"Nowa Zelandia","selected":false,"children":[]},{"value":"10303","label":"Słowacja","selected":false,"children":[]},{"value":"10304","label":"Słowenia","selected":false,"children":[]},{"value":"10414","label":"Rumunia","selected":false,"children":[]},{"value":"10277","label":"Inne","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10138","fieldConfigId":"10265","label":"Określenie problemu","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10262","label":"Znikający przycisk 'Dozuj' - Nucleos Desktop","selected":false,"children":[]},{"value":"10263","label":"Program CarColor2Fx nie uruchamia się","selected":false,"children":[]},{"value":"10264","label":"Błąd połączenia wagi z komputerem/programem","selected":false,"children":[]},{"value":"10265","label":"Błąd w bazie danych receptur (fiszki, składniki, inne metadane)","selected":false,"children":[]},{"value":"10267","label":"Brak baz danych w oknie Nucleos - services","selected":false,"children":[]},{"value":"10278","label":"Błąd przy przenoszeniu pomiaru ze spectro do komputera - Shutdown","selected":false,"children":[]},{"value":"10284","label":"Aktualizacja/Instalacja oprogramowania kolorystycznego","selected":false,"children":[]},{"value":"10299","label":"Aktualizacja/Instalacja DiscoverColor v4","selected":false,"children":[]},{"value":"10279","label":"No boot device - problem sprzętowy z PC","selected":false,"children":[]},{"value":"10285","label":"Inna awaria sprzętowa","selected":false,"children":[]},{"value":"10287","label":"Problem kolorystyczny","selected":false,"children":[]},{"value":"10302","label":"Downgrade DiscoverColor do starszej wersji","selected":false,"children":[]},{"value":"10415","label":"Problem z licencją do Nucleos Desktop","selected":false,"children":[]},{"value":"10416","label":"Rekalibracja spektrofotometru","selected":false,"children":[]},{"value":"10417","label":"Problem z drukarką etykiet","selected":false,"children":[]},{"value":"10460","label":"N-color","selected":false,"children":[]},{"value":"10608","label":"CarColor Mobile - aplikacja mobilna Android","selected":false,"children":[]},{"value":"10266","label":"Inne","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10144","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10144","calendarParams":{"firstDay":0,"date":"2026-01-24T17:43:17+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a942c132-5080-3f3c-8266-bd4ce4f759e4","appLinkName":"System Confluence","appLinkUrl":"https://novol.atlassian.net/wiki","spaceKey":"PBW","spaceName":"Publiczna baza wiedzy","spaceUrl":"https://novol.atlassian.net/wiki/spaces/PBW","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":3,"kbLinkDomainURLs":["https://novol.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDI4ZGJkNy01MWZjLTQ1NmItOGEyZC1jY2Q4YzNhNWNmN2EiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyNzQxOTcsIm5iZiI6MTc2OTI3Mjk5NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.M7BYz1c1gQITYVJGZUG5zZ0Rb0fx49a3399lxL9QzCk","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"1428dbd7-51fc-456b-8a2d-ccd8c3a5cf7a","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}